About product quality Alomost of our machine have CE certificate. Besides, we have a team of QC to control and inspect every single machine is in perfect condition before delivery. Because we fully understand that it will be a great trouble if machine have any problems during working at oversea.
About warranty 1. Online customer service: customer can contact each customer service online if they meet any questions, and our customer service will help to judge the situation and give our advises. Most problems will be solved at this stage. 2. Engineer Judgement: If our customer service do not work, our engineers will give their pinpoint solution to each case. 3. Warranty: Within 12 months for repairing or replacement. During warranty period, customer will enjoy free repairing parts or necessarily replacement due to material and workmenship problem. But any men-made or inappropriate conduct damage will be excluded.
About instruction and usage We can provide a complete user manual and usage video for instruction and application. And online consultant service ensure you whatever problem and whenever you meet, you can solve easily.
About Shipping & Freight For more options of our customers, We only give the Exw price, which factory price without shipping. But if you need, we can provide door to door express and assist to send machines by carrier, like DHL, FedEx, EMS, TNT, etc with prepay freight cost or collective account. Customer also can let your shipping agent to contact us, and we Dermax will do our best to cooperate with them.
About OEM&ODM Customization If customer have any needs of customization or OEM service, please contact our sales engineer for more information. For appearence change, like Logo, operating system background, outlook adding, print, language, it would be easy to achieve. For technology change, like Lipo laser combined with cavitation, please contact us for more support.
About distributing We cherish every chance to cooperate with every distributors or willing to assist buyer develop into a local distributors. Distributors will enjoy more supports from us, regarding of price terms, technical support, customization, technical cooperation, exclusive policies, etc.